Technical Support for the GTA
Problem: You’re out of space and need to clean up the backups (that’s the quick fix) Solution: Putty (SSH) into your server Login as root Password should be manually entered Type in cd /backup Type in cd (oldest date folder) Continue reading WHM – Deleting files in default backup location
Problem: You enable MFA in your organization and now you can’t connect through PowerShell Solution: (h/t me) Referencing the following doc (https://docs.microsoft.com/en-us/powershell/exchange/exchange-online/connect-to-exchange-online-powershell/mfa-connect-to-exchange-online-powershell?view=exchange-ps) Notes: Use Internet Explorer when you download and run the app Once you download and install the app, Continue reading Office 365 – Connecting to PowerShell with MFA
Problem: User getting message that their online archive is running out of space Solution: Microsoft changed up how this is dealt with. Originally, you had to call in, now you can enable it to run automatically. https://docs.microsoft.com/en-us/office365/securitycompliance/enable-unlimited-archiving
Problem: You restore from StorageCraft backup but the restore won’t boot (dissimilar hardware) Solution:(h/t David N) 1. Restore from backup.2. Assign letter to the Windows Partition using diskpart.3. Use “Auto Repair boot” option to make it bootable without any bootloader Continue reading StorageCraft – Restore
Problem: I need to setup DKIM for Office 365 and eventually for Barracuda Solution:(h/t onDmarc ) http://knowledge.ondmarc.com/microsoft-office-365/office-365-spf-and-dkim-set-up Quick Example: CName: Name: selector2._domainkey.newcompany.com. Data: selector2-newcompany-com._domainkey.newcompany.onmicrosoft.com. Under name, you’re putting in the domain name. Under data, you’re replacing newcompany with the onmicrosoft Continue reading Office 365 – DKIM
Problem: You set the password expiration policy for everyone to “never expire” but the passwords still expire. Solution: (h/t Natalie R.) Connect to Office 365 and check the password policy status: Connect-MsolService Get-MsolUser | Sort-Object DisplayName | ft DisplayName, PasswordNeverExpires Continue reading Office 365 – Password Policy
Problem: After some sort of update, Exchange services stuck in starting and won’t start. Error messages include “Unexpected error Logon failure: unknown user name or bad password. Facility: LDAP Provider ID no: 8007052e Microsoft Exchange System Attendant occurred.” Solution: (h/t Continue reading Exchange 2010 (SBS 2011) not functioning (some services stuck in starting mode)
Problem: You get the message Message “You can’t access this shared folder because your organization’s security policies block unauthenticated guest access”. This can happen to both domain users and Azure AD logins (eg Office 365). Solution: (h/t Aruna Lakmal) Follow Continue reading Message “You can’t access this shared folder because your organization’s security policies block anauthenticated guest access”
Problem: Office 365 hangs on loading Outlook. If you delete and create a new profile, it comes back with errors and doesn’t complete. If you use Microsoft Support and Recovery Assistant, it gives you autodiscover issues. Solution: This problem is Continue reading Outlook Won’t Load
Problem: Your Office 365 account has been compromised. Please check the original for any updates. Solution: The solution is straight from MS (https://blogs.technet.microsoft.com/office365security/how-to-fix-a-compromised-hacked-microsoft-office-365-account/) One of the most common security support requests we receive from our Office 365 customers is for Continue reading Dealing with a compromised Office 365 account