Technical Support for the GTA
Problem: Avast blocks QB communication. Solution: (h/t AC Avast KB) With the new core version of Cloudcare you may find that Quickbooks is being prevented from functioning correctly. This is the result of an update to how the Firewall functions, Continue reading Issues with QuickBooks and Avast CloudCare
Problem: You find that your Office 365 tenancy is hacked. Solution: (h/t AC) We changed the password. Checked for the Outbound connector from EAC ( Exchange Admin Center )–> Mail Flow–> Connector. Check for the Inbox rules and we found Continue reading Office 365 Tenancy Hacked
Problem: You need to setup a shared mailbox as IMAP in Outlook 2016 (possible because you need to setup signatures for each account) Solution: File > Account Settings > Account Settings New Shared Mailbox Email Address Under Advanced Options click Continue reading Setting Up A Shared Mailbox as IMAP
Problem: (h/t BZ) User complains about missing folders all the time, this is due to someone accidentally moving or deleting a folder. They request that only some users have the rights to delete folders. Solution: In order to protect the Continue reading Protecting subfolders from deletion
Problem: You’re out of space and need to clean up the backups (that’s the quick fix) Solution: Putty (SSH) into your server Login as root Password should be manually entered Type in cd /backup Type in cd (oldest date folder) Continue reading WHM – Deleting files in default backup location
Problem: You enable MFA in your organization and now you can’t connect through PowerShell Solution: (h/t me) Referencing the following doc (https://docs.microsoft.com/en-us/powershell/exchange/exchange-online/connect-to-exchange-online-powershell/mfa-connect-to-exchange-online-powershell?view=exchange-ps) Notes: Use Internet Explorer when you download and run the app Once you download and install the app, Continue reading Office 365 – Connecting to PowerShell with MFA
Problem: You restore from StorageCraft backup but the restore won’t boot (dissimilar hardware) Solution:(h/t David N) 1. Restore from backup.2. Assign letter to the Windows Partition using diskpart.3. Use “Auto Repair boot” option to make it bootable without any bootloader Continue reading StorageCraft – Restore
Problem: I need to setup DKIM for Office 365 and eventually for Barracuda Solution:(h/t onDmarc ) http://knowledge.ondmarc.com/microsoft-office-365/office-365-spf-and-dkim-set-up Quick Example: CName: Name: selector2._domainkey.newcompany.com. Data: selector2-newcompany-com._domainkey.newcompany.onmicrosoft.com. 18 items total
Problem: After some sort of update, Exchange services stuck in starting and won’t start. Error messages include “Unexpected error Logon failure: unknown user name or bad password. Facility: LDAP Provider ID no: 8007052e Microsoft Exchange System Attendant occurred.” Solution: (h/t Continue reading Exchange 2010 (SBS 2011) not functioning (some services stuck in starting mode)
Problem: When loading Outlook Web Access, you get an error 500. This seemed to have happened after an SSL was installed. Also, ActiveSync was acting all dinky. Solution: http://support.microsoft.com/?kbid=883380 I used solution 2. I found that I had to wait Continue reading Exchange 2003 – Error 500