Technical Support for the GTA
Problem: User getting message that their online archive is running out of space Solution: Microsoft changed up how this is dealt with. Originally, you had to call in, now you can enable it to run automatically. https://docs.microsoft.com/en-us/office365/securitycompliance/enable-unlimited-archiving
Problem: You set the password expiration policy for everyone to “never expire” but the passwords still expire. Solution: (h/t Natalie R.) Connect to Office 365 and check the password policy status: Connect-MsolService Get-MsolUser | Sort-Object DisplayName | ft DisplayName, PasswordNeverExpires Continue reading Office 365 – Password Policy
Problem: Office 365 hangs on loading Outlook. If you delete and create a new profile, it comes back with errors and doesn’t complete. If you use Microsoft Support and Recovery Assistant, it gives you autodiscover issues. Solution: This problem is Continue reading Outlook Won’t Load
Problem: Your Office 365 account has been compromised. Please check the original for any updates. Solution: The solution is straight from MS (https://blogs.technet.microsoft.com/office365security/how-to-fix-a-compromised-hacked-microsoft-office-365-account/) One of the most common security support requests we receive from our Office 365 customers is for Continue reading Dealing with a compromised Office 365 account
Problem: You join a machine to a domain and run profwiz to “move” over all the files. Outlook 2016 stops working, it doesn’t prompt for a password. Clearly, profwiz broke it good. Solution: The issue apparently seems to be an Continue reading Outlook Doesn’t Open
Problem: After you switch the on-premise Exchange server to Office 365, Outlook still prompts with SSL errors (The security certificate has expired or is not yet valid) Solution: Log onto old Exchange server Run Exchange Power Shell Run Get-ClientAccessServer -Identity Continue reading Office 365 / SSL / Outlook Prompts
Problem: OneDrive for Business client sucks. Syncing stops randomly etc. Currently, OneDrive for Business comes as part of the Office Suite and the process for removing it is quite laborious. All OneDrive tasks have been shifted to the new OneDrive Continue reading Transitioning From the Old One Drive for Business to the New One
Problem: OneDrive for Business states that “Unsupported server. The server you are trying to access is using an authentication protocol not support by this version of Office.” Solution: (h/t Microsoft forum) End the GROOVE and MSOSYNC processes. Open Word / Continue reading OneDrive for Business – Unsupported server.
Problem: A client had a mailbox that filled up to 100GB (on E3). There was an archive policy in place but that didn’t seem to be working entirely. Meaning, everything that hit the 1 year threshhold moved to the archive Continue reading Office 365 – Mailbox Full and Archive Policy is Somewhat Working
Problem: Windows 10 was reporting my OneDrive client as being the most current but when I checked the version of groove.exe, it was very out of date. Since this was an Office 365 installation, I couldn’t uninstall OneDrive for Business. Continue reading OneDrive Issues with Office 365