Technical Support for the GTA
Problem: User getting message that their online archive is running out of space Solution: Microsoft changed up how this is dealt with. Originally, you had to call in, now you can enable it to run automatically. https://docs.microsoft.com/en-us/office365/securitycompliance/enable-unlimited-archiving
Problem: You restore from StorageCraft backup but the restore won’t boot (dissimilar hardware) Solution:(h/t David N) 1. Restore from backup.2. Assign letter to the Windows Partition using diskpart.3. Use “Auto Repair boot” option to make it bootable without any bootloader Continue reading StorageCraft – Restore
Problem: I need to setup DKIM for Office 365 and eventually for Barracuda Solution:(h/t onDmarc ) http://knowledge.ondmarc.com/microsoft-office-365/office-365-spf-and-dkim-set-up Quick Example: CName: Name: selector2._domainkey.newcompany.com. Data: selector2-newcompany-com._domainkey.newcompany.onmicrosoft.com. 18 items total
Problem: You set the password expiration policy for everyone to “never expire” but the passwords still expire. Solution: (h/t Natalie R.) Connect to Office 365 and check the password policy status: Connect-MsolService Get-MsolUser | Sort-Object DisplayName | ft DisplayName, PasswordNeverExpires Continue reading Office 365 – Password Policy
Problem: After some sort of update, Exchange services stuck in starting and won’t start. Error messages include “Unexpected error Logon failure: unknown user name or bad password. Facility: LDAP Provider ID no: 8007052e Microsoft Exchange System Attendant occurred.” Solution: (h/t Continue reading Exchange 2010 (SBS 2011) not functioning (some services stuck in starting mode)
Problem: You get the message Message “You can’t access this shared folder because your organization’s security policies block unauthenticated guest access”. This can happen to both domain users and Azure AD logins (eg Office 365). Solution: (h/t Aruna Lakmal) Follow Continue reading Message “You can’t access this shared folder because your organization’s security policies block anauthenticated guest access”
Problem: Office 365 hangs on loading Outlook. If you delete and create a new profile, it comes back with errors and doesn’t complete. If you use Microsoft Support and Recovery Assistant, it gives you autodiscover issues. Solution: This problem is Continue reading Outlook Won’t Load
Problem: Your Office 365 account has been compromised. Please check the original for any updates. Solution: The solution is straight from MS (https://blogs.technet.microsoft.com/office365security/how-to-fix-a-compromised-hacked-microsoft-office-365-account/) One of the most common security support requests we receive from our Office 365 customers is for Continue reading Dealing with a compromised Office 365 account
Problem: You join a machine to a domain and run profwiz to “move” over all the files. Outlook 2016 stops working, it doesn’t prompt for a password. Clearly, profwiz broke it good. Solution: The issue apparently seems to be an Continue reading Outlook Doesn’t Open
Problem: Client gets blacklisted every time they do a mail merge and send out more than x amount of emails at time. Solution: Creating a new throttling policy for a single user: New-ThrottlingPolicy -Name LimitMessagesSent -RecipientRateLimit 30 -MessageRateLimit 1 LimitMessagesSent Continue reading Throttling The Quantity of Emails Flowing Out of Exchange 2013