Microsoft Dynamics CRM Outlook Plugin crashes when clicking on various contacts

Client has MS Dynamics CRM Outlook Plugin. On one specific machine, Outlook crashes when clicking on pretty much anything. Lots of uninstall/reinstalls later:


Dynamics CRM 2011: Troubleshoot Outlook Crashes

If you experience Outlook crashes with the CRM Client for Outlook installed and using Internet Explorer 9, please perform the following steps:


Update the Dynamics CRM for Outlook Client to Update Rollup 11 from here

* MIT Update – As of publishing, the current rollup is 13 available here (also when loading Outlook for the first time after installing the rollup, have patience, it takes a while)

Disable the Microsoft Outlook Social Connector Add-in from COM Add-Ins in Outlook

Add the following registry entry on the Outlook Client:

Click Start, click Run, type regedit, and then press ENTER.

Locate and then click on the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl

On the Edit menu, point to New, and then click Key.


Right-click FEATURE_USE_LEGACY_JSCRIPT, point to New, and then click DWORD Value.

Type outlook.exe, and then press ENTER.

Right-click outlook.exe, and then click Modify.

In the Value data box, type 1, and then click OK.

Exit Registry Editor.

h/t dannyf2



It worked for a while and the problem happened again. So we downgraded Office from 2013 to 2010 and it works fine now.