Problem:
You have 10 licenses in Office 365 and the boss is asking for 15 users to have emails setup that forward. Boss also didn’t authorize the purchase of 5 additional licenses.
Bear in mind, the solution will only work if the idea is that you forward to an external email address.
Solution:
- Go to Office 365 Admin Center
- Click on ADMIN > Exchange (near the bottom)
- Click on Recipients
- Click on Contacts near the top
- Click on the plus and Mail Contact
- Fill out the info, I like to put External for the last name as a point of reference
- At the top, click on Groups
- Click on the plus and Distribution Group
- Put in the Display Name, Alias, Email Address
- Scroll down and add the Contact as a group member under Members
- Save
- Edit the new group (click on the pencil)
- Click on Delivery Management on the left
- Change the radio button to read Senders inside and outside of my organization
- Save
This has to be done, per user. So repeat the process for every new external contact you want to send to.