{"id":193,"date":"2015-08-18T18:43:03","date_gmt":"2015-08-18T18:43:03","guid":{"rendered":"http:\/\/www.torontohelpdesk.ca\/blog\/?p=193"},"modified":"2015-08-18T18:43:03","modified_gmt":"2015-08-18T18:43:03","slug":"mcafee-times-out-on-install","status":"publish","type":"post","link":"https:\/\/www.torontohelpdesk.ca\/blog\/mcafee-times-out-on-install\/","title":{"rendered":"McAfee times out on install"},"content":{"rendered":"
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Problem<\/h3>\n
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The Endpoint Security install process times out prematurely: URL install fails at 6%, and the silent install is stuck at the common install.<\/div>\n<\/div>\n<\/div>\n
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Solution<\/h3>\n
(h\/t Nick R)<\/em><\/div>\n
https:\/\/kc.mcafee.com\/corporate\/index?page=content&id=KB84804&actp=null&viewlocale=en_US&showDraft=false&platinum_status=false&locale=en_US<\/div>\n
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This issue will be fixed in Endpoint Security 10.0 Patch 1. This article will be updated when more information on this patch is available.<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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<\/h3>\n

Workaround<\/h3>\n
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  1. From the Task Manager, select command line<\/b> from the\u00a0View menu.<\/li>\n
  2. Select Columns<\/b>. (This will help you to determine the msiexec.exe processes that need to be stopped.)<\/li>\n
  3. Start the silent install.<\/li>\n
  4. Check Mcafee_Common_Install_xxxxxxxx.log <\/b>for details about the install process.\n

    Example:<\/p>\n

    =========================================================================
    \nAction start 16:32:06: TerminateMFEConsoleForBuildToBuildUpgrade.
    \n16:32:6:105 – McAfee CustomAction : Begin CleanupProcessandHandle
    \n16:32:6:105 – Begin Terminate MFEConsole
    \n16:32:6:105 – Begin TerminateMFEConsole
    \n16:32:6:121 – >> Terminating MFEConsole: TaskKill.exe \/F \/IM MFEConsole.exe
    \n16:32:6:199 – Terminate MFEConsole returns 128.This could well indicate that MFEConsole was not even open.
    \n16:32:6:199 – End TerminateMFEConsole
    \n16:32:6:199 – Begin Close Logcfg Handle
    \n16:32:6:199 – Attempting to release logcfg handle held by Windows Explorer
    \n16:32:6:199 – LoadLibrary of PSAPI.dll succeeded
    \n16:32:6:199 – GetProcAddress of EnumProcesses succeeded
    \n16:32:6:199 – GetProcAddress of GetModuleFileNameEx succeeded
    \n16:32:6:199 – Module Path of explorer.exe is C:\\Windows\\Explorer.EXE. Its Pid is 2956
    \nMSI (c) (18:F8) [15:06:38:965]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    \nMSI (c) (18:F8) [15:06:38:965]: MainEngineThread is returning 1601
    \n=========================================================================<\/li>\n

  5. If the install is stuck and you see the events shown in step 4, terminate the msiexec.exe processes<\/b>.\u00a0(See the attached screen shot for an example.)<\/li>\n
  6. Delete\u00a0the following msiexec.exe processes:\n