{"id":50,"date":"2013-06-08T22:06:28","date_gmt":"2013-06-08T22:06:28","guid":{"rendered":"http:\/\/www.torontohelpdesk.ca\/blog\/?p=50"},"modified":"2013-06-08T22:06:28","modified_gmt":"2013-06-08T22:06:28","slug":"outlook-2011-mac-connecting-to-exchange-20072010-downloads-emails-but-nothing-shows","status":"publish","type":"post","link":"http:\/\/www.torontohelpdesk.ca\/blog\/outlook-2011-mac-connecting-to-exchange-20072010-downloads-emails-but-nothing-shows\/","title":{"rendered":"Outlook 2011 (Mac) connecting to Exchange 2007\/2010 downloads emails but nothing shows"},"content":{"rendered":"

Problem:<\/strong><\/p>\n

– Emails are downloading to Outlook 2011 client but absolutely nothing shows up.<\/p>\n

– You run Test-OutlookWebServices<\/strong> in EMC on the Exchange server and you get error 1013 and 1017. Funny enough, the error still shows after the fix.<\/p>\n

– You go to Microsoft’s Remote Connectivity Analyzer<\/a> website and you get tons of Autodiscover issues<\/p>\n

– You check the Autodiscover in EMC and everything matches up (both the external and internal should be the same)<\/p>\n

– You’re yanking out your hair and frustrated to no end<\/p>\n

Solution:<\/strong><\/p>\n

The solution comes completely out of left field. Turns out, when you install Exchange SP2, a registry entry becomes corrupted.<\/p>\n

http:\/\/support.microsoft.com\/kb\/2264110<\/p>\n

So, I know the solution states that it deals with BIS but it worked for me. The critical part is that you have to<\/strong> reboot the server. This solution would’ve saved me hours. Nonetheless, a quick copy\/paste, from the kb above:<\/p>\n

Use the following steps to resolve the issue for Windows Server 2003 and Windows 2008 (Windows 2008 R2 is not included):<\/p>\n

Verify the problem:<\/em><\/p>\n

After upgrading Exchange Server 2007 to Service Pack 2, Blackberry Internet Service (BIS)\u00a0devices cannot receive email.\u00a0 These devices\u00a0can send and synchronize\u00a0Calendar, Contacts, Tasks and other personal information management (PIM) items, but cannot receive emails.\u00a0\u00a0 No errors occur in Exchange Server for the\u00a0Exchange Web Services or the Blackberry\u00a0environment.<\/p>\n

However, upon examination, you find the following:<\/p>\n

    \n
  1. The W3SVC log for IIS displays\u00a0an\u00a0HTTP\/500<\/strong> on the GetItem<\/strong> SOAP call to the path \/EWS\/Exchange.asmx<\/strong><\/li>\n
  2. Performance Counters are corrupted<\/li>\n<\/ol>\n

    To verify the Performance Counters, examine the data in the\u00a0Counter<\/strong> value, found in\u00a0the registry key:<\/p>\n

    HKEY_LOCAL_MACHINE\\Software\\Microsoft\\Windows NT\\Current Version\\Perflib\\009<\/strong><\/p><\/blockquote>\n

    When viewing the Counter\u00a0value in Regedit, in the Explorer view, the text in the Data column of a normal\u00a0entry should\u00a0appears\u00a0as follows:<\/p>\n

    1 1847 2 System 4 Memory\u00a06 % Processor Time…<\/p><\/blockquote>\n

    When corrupted, you will typically see a large amount\u00a0of white space on the line and in an export of the key.\u00a0 The value may even be blank.<\/p>\n

    Fix the bloody problem:<\/em><\/p>\n

      \n
    1. Launch the\u00a0Windows Command Prompt (cmd), ensure that you run the Command Prompt\u00a0as the Administrator.\u00a0 For example, click Start<\/strong>, click All Programs<\/strong>, click Accessories<\/strong>, right click Command Prompt<\/strong> and click Run As Administrator<\/strong>.<\/li>\n
    2. Change Directory to <root drive>\\Windows\\System32, the root drive is typically C:.\u00a0 Run the following command
      \nlodctr \/R
      \n<\/b>This will restore the base or core counters<\/li>\n
    3. Check the registry value under HKLM\/Software\/Microsoft\/WindowsNT\/CurrentVersion\/Perflib\/009 <\/em><\/strong>and\u00a0ensure that the value Counter\u00a0<\/strong>is no longer corrupted.<\/li>\n
    4. In the Command Prompt window, run the following command:
      \nwmiadap \/f<\/strong>
      \nThis will\u00a0force the reload of all counters in to the WMI repository.<\/li>\n
    5. Open Performance Monitor (perfmon.exe)\u00a0and click the green + <\/strong>to Add, <\/strong>this will open Add Counters.<\/strong>\u00a0Verify that the MSExchange counters exist and have Instances populated.<\/li>\n
    6. Restart the Microsoft Exchange Server computer.
      \nNOTE:<\/strong> This step is required.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Problem: – Emails are downloading to Outlook 2011 client but absolutely nothing shows up. – You run Test-OutlookWebServices in EMC on the Exchange server and you get error 1013 and 1017. Funny enough, the error still shows after the fix. Continue reading Outlook 2011 (Mac) connecting to Exchange 2007\/2010 downloads emails but nothing shows<\/span>→<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,15,20,19,18,3],"tags":[],"class_list":["post-50","post","type-post","status-publish","format-standard","hentry","category-autodiscover","category-exchange","category-mac","category-outlook-2011","category-sbs-2008","category-server"],"_links":{"self":[{"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/posts\/50","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/comments?post=50"}],"version-history":[{"count":2,"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/posts\/50\/revisions"}],"predecessor-version":[{"id":52,"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/posts\/50\/revisions\/52"}],"wp:attachment":[{"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/media?parent=50"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/categories?post=50"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/tags?post=50"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}