{"id":449,"date":"2020-11-02T14:53:43","date_gmt":"2020-11-02T14:53:43","guid":{"rendered":"http:\/\/www.torontohelpdesk.ca\/blog\/?p=449"},"modified":"2020-11-02T14:53:43","modified_gmt":"2020-11-02T14:53:43","slug":"office-365-setting-up-an-autoreply-with-an-attachment","status":"publish","type":"post","link":"http:\/\/www.torontohelpdesk.ca\/blog\/office-365-setting-up-an-autoreply-with-an-attachment\/","title":{"rendered":"Office 365 – Setting up an autoreply with an attachment"},"content":{"rendered":"\n

Problem:<\/strong><\/p>\n\n\n\n

Client wants an auto-reply happening on a shared mailbox with an attachment on the response.<\/p>\n\n\n\n

Solution:<\/strong>
(h\/t Microsoft support and LP)<\/em><\/p>\n\n\n\n

  1. Open Outlook and choose the shared mailbox mail profile. In our example, the mail profile is \u2013 Help Desk Support tickets.<\/li>
  2. We are connected to the Help Desk Shared mailbox (hd@o365info.com<\/a> in our scenario).\u200b<\/li>
  3. Select the Rules menu and Manage Rules & Alerts\u2026\u200b<\/li>
  4. Click on the New Rule\u2026 and choose: Apply rule on message I receive\u200b<\/li>
  5. Select the option \u2013 Apply rule on message I receive\u200b<\/li>
  6. In this step, we define the \u201cmailbox rule condition\u201d. In the \u201cprogram language,\u201d this is the part of \u201cIF\u201d (If a specific condition is fulfilled).\u200b<\/li>
  7. Select the option box \u2013 sent only to me\u200b<\/li>
  8. Click \u2013 Next\u200b<\/li>
  9. Choose the option box: sent only to me\u200b<\/li>
  10. Select the option box \u2013 have server reply using a specific message\u200b<\/li>
  11. This is the second part of the mailbox rule which can be described as the \u201cWhat part\u201d(the former mailbox rule deals with the \u201cIF\u201d).\u200b<\/li>
  12. At the bottom of the rule window, click on the link \u2013 a specific message\u200b<\/li>
  13. As a result, a \u201cNew mail\u201d will appear. This is a mail template that will \u2018contain\u201d the Automatic reply content.\u200b<\/li>
  14. Note \u2013 It is important to mention that the mailbox rule that we create considers as \u201cserver-side side rule\u201d. The meaning is \u2013 that the Automatic reply rule will be activated by the \u201cserver\u201d (Exchange Online) without the need to open the Outlook mail client.\u200b<\/li>
  15. In our example, I use a predefined text that I have prepared that include a signature, company logo, etc.\u200b<\/li>
  16. All we need to do is just \u2013 paste the \u201ccontent\u201d in the \u201cNew mail template,\u201d and to save the template.\u200b<\/li>
  17. Add the required text, image to the E-mail template\u200b<\/li>
  18. Select \u2013 Save& Close\u200b<\/li>
  19. In the following screenshot, we can see that the update was saved.\u200b<\/li>
  20. In other words, the Exchange mailbox rule \u201cknow\u201d what E-mail template to use.\u200b<\/li>
  21. Click Next\u200b<\/li>
  22. Provide the require mailbox rule name\u200b<\/li>
  23. Click \u2013 Finish\u200b<\/li>
  24. In the following screenshot, we can see that a \u201cnew rule\u201d was created\u200b<\/li>
  25. Click \u2013 OK<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"

    Problem: Client wants an auto-reply happening on a shared mailbox with an attachment on the response. Solution:(h\/t Microsoft support and LP) Open Outlook and choose the shared mailbox mail profile. In our example, the mail profile is \u2013 Help Desk Continue reading Office 365 – Setting up an autoreply with an attachment<\/span>→<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-449","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/posts\/449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/comments?post=449"}],"version-history":[{"count":1,"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/posts\/449\/revisions"}],"predecessor-version":[{"id":450,"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/posts\/449\/revisions\/450"}],"wp:attachment":[{"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/media?parent=449"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/categories?post=449"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.torontohelpdesk.ca\/blog\/wp-json\/wp\/v2\/tags?post=449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}